General information

• Check-in time is 2:00pm and check-out time is 12:00pm.
• We offer complimentary breakfast served from 07:30 am to 10:00 am.
• We do not charge any service fee.
• Pets are not allowed.
• Our rooms accommodate 2, 3 or 4 people among adults and children.
• Our rooms are equipped with cable TV, air-conditioning and mini-fridge.
• Towels are changed daily, extra towels will be charged. Linens are changed every 3 days.
• Guests will be charged a fee if room key is lost.

RESERVATIONS

• Reservations will be confirmed upon a 50% deposit of the total amount.
• The remaining 50% will be paid upon check-in.
• We accept Visa and Mastercard.
• Extra expenses will be paid at check-out.

CANCELLATION POLICIES

All cancellations or requests for a change must be in writing (e-mail is fine).

• Low season (from March to September) – changing or cancelling a reservation
  • 7 days or more prior to check-in, there will be a 10% fee from the package amount
  • Within 03 to 06 days from check-in date, there will be a 25 % fee from the package amount
  • 48 hours prior to check-in, changes are not allowed and there will be no refunds
    
    
• • High season (from October to February) – changing or cancelling a reservation
  • 15 days or more prior to check-in, there will be a 20% fee from the package amount
  • Within 08 to 14 days from check-in date, there will be a 50% fee from the package amount
  • 7 days prior to check-in, changes are not allowed and there will be no refunds
    *Changes on a reservation are always subject to availability*
    
    
• No Show
  Room will be booked until 12:00pm of the following day from check-in date. After that, reservation will be cancelled and there will be no refunds.
  
  
• Cancellation after check-in (early check-out)
  In case of an early check-out, total amount of the reservation will be charged, there will be no refunds.